Hi, I'm Adrian

Leading with empathy to meet customer and business goals.

About me

My background

I'm a Senior Product Designer with nearly two decades in UX and product design, driven by a deep commitment to understanding user needs and enhancing experiences with empathy. I drive solutions from collaborative workshops with cross-functional teams to craft intuitive, scalable digital products that meet both business goals and user expectations. At Experian Data Quality, I tackled complex data management challenges with user-centric solutions, consistently achieving positive NPS scores and recognition in Gartner reports. My approach centres on continuous discovery, customer validation, and iterative design to create impactful, human-centred experiences.

Find out more about me

I’ve successfully led design projects across a variety of sectors, including financial services, consumer goods, and data management.

My Approach

Actively listening

Active listening and understanding user perspectives are central to my work. I integrate these insights with business needs to clearly define problems. I advocate for making customer insights centralized and accessible to everyone involved in critical product and service decisions.

Collaborative design

I believe in involving people in the design process, making them feel heard and connected to what we create. I excel in leading workshops where teams brainstorm, analyze, and decide together. My workshops are well-received, and I value using insights to guide a clear vision.

Calm leadership

I have led small teams of designers and front-end developers in several organizations, approaching leadership much like solving design problems. Recognizing that people have complex lives, I ensure they feel heard during difficult moments. As a mental health advocate, I prioritize creating a psychologically safe environment, which is crucial for my team to thrive. When they feel supported, they can do their best work, learn from failures, and celebrate their achievements.

Adapting to the future

I’ve consistently integrated new technologies into my work, including Generative AI, which is transforming product experiences. At Experian, I've used AI both in products and to make my work more efficient, including competitor analysis, creating realistic prototypes, and summarizing customer research. I’m excited to shift from pixel-pushing to a focus on conversational design, and a renewed focus on understanding the customer.

testimonials

Words from my colleagues

"I have had the pleasure of working closely with Adrian as the Design Lead in our Data Quality business. He has been instrumental in developing our new consumer and client research approach, as well as in selecting the right technology to support our strategic objectives. His expertise in UX, design, and product management is exceptional, demonstrating not only technical proficiency but also a deep understanding of how design can drive business outcomes..."

Derek Garriock

Innovation Director

I worked with Derek at Experian

"Adrian is an extremely hard working and conscientious individual who is adept at understanding the needs of the customer. He is a driven individual who excels at collaborative design work and has been a very supportive and encouraging manager to myself. He is experienced at the end to end design process and would fit straight into any design team. It has been a pleasure working on joint design goals with him over the past year."

Luke Brand

Graduate Product Designer

Luke was my direct report

"I worked with Adrian for over three years at IeDigital. He is extremely passionate about the customer experience, has a good eye for UX design and works hard to gather data and insights to help shape his thinking. A strong advocate of the end customer, Adrian considers many aspects of the user experience, including things which will help vulnerable customers."

Tom Stinton

Director of Product Consultancy...

Tom was my line manager

Interested to work together?

Would love to hear from your and discuss about your project.

blog

Latest insights

Jakob Nielsen on AI

Jakob Nielsen on AI

Jakob Nielsen highlights how AI is simplifying programming by moving from low-level coding to higher-level abstractions. In UX, the focus is shifting from pixel-pushing to deeply understanding customers and their needs.